Service innovation x 2

bookA 2020 perspective on “Mine is yours? Using sentiment analysis to explore the degree of risk in sharing economy”

Sentiment analysis has been widely applied to different contexts. In practice, companies use sentime...

2026-02-21 20:38:56

Sentiment analysisNatural language processingService innovationService recoveryValue co-creation

bookDesign fiction diegetic prototyping: a research framework for visualizing service innovations

Purpose The purpose of this paper is to present a design fiction diegetic prototyping methodology an...

2026-02-21 20:35:21

design_fictionCreative contextsInternet of Things (IoT)Service designService innovation