Elderly customers x 1

bookElderly customers’ reactions to service failures: the role of future time perspective, wisdom and emotional intelligence

Purpose Considering the scant scholarly research on elderly customers’ behaviors, this study aims ...

2026-02-21 20:38:56

ÉmotionComplaintsCustomer serviceElderly customersFuture time perspectiveProblem-solving complainingQuantitative researchService failuresService recoverySmartPLSEmotional Intelligence