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bookArtificial intelligence and the new forms of interaction: Who has the control when interacting with a chatbot?

Advances in artificial intelligence provide new tools of digital assistance that retailers can use t...

2020-11-16 00:00:00

IntelligenceArtificielleÉconomieDuComportementInteractionhumainmachinePizziGabrieleScarpiDanielePantanoEleonora

bookForecasting artificial intelligence on online customer assistance: Evidence from chatbot patents analysis

The main goal of this research is to provide a comprehensive understanding of the actual progresses ...

2020-07-01 00:00:00

IntelligenceArtificielleAnalyseAssistantPersonnelPizziGabrielePantanoEleonoraOnlineRetailing