MunozLaura x 1

bookSiri, Alexa, and other digital assistants: a study of customer satisfaction with artificial intelligence applications

Digital assistants (e.g., Apple’s Siri, Amazon’s Alexa, Google’s Googl...

2019-10-13 00:00:00

IntelligenceArtificielleAssistantPersonnelCustomerSatisfactionExpectationsConfirmationTheoryPrivacyConcernsBrillThomasM.MunozLauraMillerRichardJ.