Methodesquantitatives x 3

book“Hahaha”: Laughter as a resource to manage WhatsApp conversations

This study deals with the interactional achievement of laughter in WhatsApp conversations. We aim to...

2017-03-01 00:00:00

ConversationAnalysis Laughter WhatsappConversations PetitjeanCécile MorelEtienne Methodesquantitatives

bookThe Discrete Emotions Questionnaire: A New Tool for Measuring State Self-Reported Emotions.

Several discrete emotions have broad theoretical and empirical importance, as shown by converging ev...

2016-08-08 00:00:00

Analyse Recherche Émotion SocialSciences ÉconomieDuComportement HarmonJonesEddie HarmonJonesCindy Algebra Eigenvalues Fear LinearAlgebra Mathematics PhysicalSciences Psychology Psychometrics ResearchArticle StatisticalMethods Statistics(mathematics)Methodesquantitatives BastianBrock Anxiete SciencesDuVicant

bookElderly customers’ reactions to service failures: the role of future time perspective, wisdom and emotional intelligence

Purpose Considering the scant scholarly research on elderly customers’ behaviors, this stu...

2020-01-01 00:00:00

Émotion Methodesquantitatives CustomerService ElderlyCustomers FutureTimePerspective ProblemsolvingComplaining ServiceFailures ChaoualiWalid SouidenNizar RingleChristianM.

Mots-clés associés

Algebra Analyse Anxiete BastianBrock ÉconomieDuComportement Eigenvalues Émotion Fear HarmonJonesCindy HarmonJonesEddie LinearAlgebra Mathematics PhysicalSciences Psychology Psychometrics Recherche ResearchArticle SciencesDuVicant SocialSciences StatisticalMethods Statistics(mathematics)